Account and Data Deletion

1. How to Request Account and Data Deletion

Option A: Inside the app

When available, open the applicable app and go to the account, profile, privacy, or settings area. Select the account-deletion option and follow the prompts.

Option B: Use the web or email process

Email [email protected] from the email address associated with your account. Use the subject line Account Deletion Request.

Include:

• the app name: BizMarket Pro, BizValuator Pro, or both;
• the email address connected to the account;
• your full name;
• whether you want the entire account deleted or only specified data; and
• enough information to locate the account without sending unnecessary sensitive information.

2. Identity and Authority Verification

To protect accounts and business information, we may verify that the requester controls the account or is authorized to act for the user or organization. Verification may include confirming access to the account email, responding to an in-app notice, confirming limited account details, or providing proof of authorized-agent status.

If we cannot reasonably verify the request, we may ask for additional information or deny the request and explain why. Verification information is used only to process and document the request.

3. Information Generally Deleted or Deidentified

Following a verified whole-account deletion request, we will generally delete or deidentify information associated with the account from active systems, including as applicable:

• profile and account contact information;
• saved valuation inputs, valuation histories, and user-generated reports;
• saved searches, favorites, preferences, and app settings;
• draft or inactive listings and associated media;
• messages and documents not required for an active transaction, dispute, security investigation, or legal obligation;
• marketing preferences and nonessential communications data; and
• device or usage data reasonably linked to the deleted account.

Public or marketplace content may be removed, anonymized, or disassociated from the account. Copies previously downloaded, shared, or lawfully retained by other users or professionals cannot always be retrieved or deleted by us.

4. Information We May Retain

We may retain limited information when reasonably necessary and permitted by law, including to:

• complete a transaction or provide a service requested before deletion;
• maintain subscription, payment, tax, accounting, and refund records;
• protect security and integrity, prevent fraud, and investigate misuse;
• maintain evidence of consent, deletion, complaints, contracts, or legal notices;
• resolve disputes, enforce agreements, or establish, exercise, or defend legal claims;
• comply with court orders, subpoenas, regulatory duties, recordkeeping obligations, or applicable law;
• maintain transaction, brokerage, valuation, or professional-service records required under a separate engagement or licensing rule;
• debug and repair errors; or
• retain aggregated or deidentified information that cannot reasonably identify you.

Retained information will be restricted to the applicable purpose and will not be used to reactivate marketing or ordinary account functionality.

5. Processing Time and Backups

We will acknowledge a deletion request within a reasonable period and generally complete verified requests within 30 days. Additional time may be required for complex requests, organizational accounts, active transactions, legal holds, or requests involving multiple systems. Where required, we will notify you of an extension.

Deletion from active systems may not immediately remove information from disaster-recovery or security backups. Backup data is isolated from ordinary use and deleted or overwritten according to scheduled cycles unless a legal obligation requires longer retention.

6. Deletion Does Not Cancel App-Store Subscriptions

Deleting your BizMarket Pro or BizValuator Pro account does not automatically cancel an Apple App Store or Google Play subscription.

• Apple: cancel through the Subscriptions section of your Apple ID or App Store account.
• Google Play: cancel through Payments and subscriptions in your Google Play account.

We cannot cancel or refund an app-store subscription on your behalf when the store controls billing. Cancel before deleting the account if you do not want future renewal charges.

7. Listings, Deals, and Professional Engagements

Deleting an app account does not terminate a separate listing agreement, brokerage agreement, valuation engagement, financing application, NDA, purchase agreement, or other professional or transaction contract.

Contact the applicable professional or contracting party separately to address those agreements. Axis Business Advisors or another provider may be required to retain professional records even after app-account deletion.

If an active listing is associated with the account, we may first disable public access and confirm the status of any contractual obligations before deleting or anonymizing related data.

8. Alternatives to Whole-Account Deletion

You may request correction of inaccurate information, deletion of a specific valuation or listing, removal from marketing, closure of an account without immediate deletion, or a copy of certain personal information. State or national privacy laws may provide additional rights.

Specify the requested action in your email. We will respond according to the applicable law and the Privacy Policy.

9. Contact

Submit deletion requests to [email protected].

Mailing address: 4872 Topanga Canyon Boulevard, Suite 233, Woodland Hills, California 91364.